For all our products:
Puraz prides itself on quality products. Should your goods reach you in less than perfect condition, please contact us immediately to arrange for an exchange or refund.
Please retain all the packaging where possible. We are also happy to accept the return of any unopened product within 30 days for an exchange or refund.
The product must be unopened and in saleable condition. You will need to pay the return shipping costs to send the product back to us. Please contact us prior to returning your goods so we can arrange for a pre-approval.
PRO-d 30 day money back guarantee:
- This 30 day money back guarantee applies to Puraz PRO-d only, and not to other Puraz products.
- Returns must first be approved by customer services and guarantee form/product return number issued.
- Returns must be received within 30 days of order acknowledgment.
- All remaining product and packaging (even if all product has been consumed) must be returned together with the completed
guarantee form and customer invoice.
- Customers are responsible for return shipping costs. Puraz is unable to refund any lost or undelivered returns. It is the customer’s responsibility to ensure the returned item is received by Puraz. The customer must ship the return using a signature required courier service.
- Cheque, money order, or direct credit purchases will be refunded by cheque, credit card purchases by refunding the credit card.
- The money back guarantee is only eligible on the customer’s first container of the product. Any subsequent orders after these are not eligible for a refund.